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As you probably are aware, Outsourcing is a regularly developing industry.

​Outsourcing has witnessed a massive boom over the past decades. Outsourcing has revolutionized the way business is done in almost all sectors.

Outsourcing has significant importance to not only businesses that choose to engage in said activities, but also to the citizens of any country with involvement in outsourcing. Businesses now face a growing array of factors influencing outsourcing and it is imperative that they understand the nuances of outsourcing so that they may readily adapt to a rapidly changing global economy.

While there has been a constant growth in this sector, there have also been several new trends, which have emerged and stayed for the betterment of outsourcing.

Emerging of New Technologies

Emerging technologies such as cloud computing, social media, software and automation are being used by BPOs to reduce costs and accelerate growth.

Process Automation

New technologies that have emerged over the past few years including robotic process automation (RPA).  RPA with its cost savings, speed and efficiency is slowly making its way into all industries and all types of business processes. Bring on the new era of AI which has taken over RPO (Recruiting process outsourcing). This will have a major impact on how BPOs operate and lead to jobs losses.

Focus on Social Media

Companies now realize that social media is a game changer. It provides an unprecedented wealth of consumer data and feedback that can enhance a company’s ability to analyze upcoming trends and to innovate. Instead of call centers, companies now want to invest in real-time customer engagement that will allow them to gain first-hand product insights and turn issues into new products or solutions that will address future problems.

Use of Cloud Technology

The cloud technology is likely to become the path for the outsourcing. With more usage of cloud technology businesses are working efficiently. Also, it will give further impetus to these firms to deliver innovative products and services to customers depending on the latest market trends.

Higher Efficiency and Competence

The outsourcing industry is now edging towards automating process utilizing the latest software and other computer programs in the process. These technical tools will shorten the tech support to enable services and also resolve consumers’ problems on time.

Digital Transformation

Companies are adopting online services, social media marketing, email promotion, and mobile marketing greatly.

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 Employee commitment depends on trust, uprightness, two way duty and correspondence between an association and its individuals. It is an approach that builds the odds of business achievement, adding to hierarchical and singular execution, profitability and prosperity. It can be estimated. It shifts from poor to incredible. It can be sustained and significantly expanded; it can be lost and discarded. Design is the establishment of commitment – it’s the crucial component that makes a connected with association conceivable and the initial step to making a drew in culture.

Worker Relations offers counsel, help and determination methodologies for work environment issues. Representative Relations aids correspondences amongst workers and managers, remedial activity and arranging, disciplinary activities, and clarification and elucidation of University approaches and strategies.

 

WHY EMPLOYEE ENGAGEMENT IS REQUIRED?

  • Employee Engagement Can Help Your Cause Marketing: – Employees who are engaged at work will be more than willing to help out when the company they work for pursues a noble cause.
  • Better engagement means better productivity:- When employees are engaged at work, they feel a connection with the company. They believe that the work they’re doing is important and therefore work harder.
  • Engaged employees are less likely to quit:- If employees feel needed and wanted when they go into work each day, the connections they form with the company and their other coworkers are not easily eroded. By cultivating and maintaining these relationships, you reduce the risk that your employees will quit.
  • Engaged employees are positive:- Workers who feel disconnected and disengaged are more likely to have negative things to say about your company. If a disengaged employee leaves or is fired, they are able to vent their frustrations on any number of social forums and sites.
  • Employees feel satisfied when they’re engaged:- Employee engagement isn’t just beneficial for your company, however. Employees who are engaged at work feel satisfied with their careers and are generally happier individuals than employees who aren’t engaged.
  • Engaged employees are better communicators:- Employees who care about their jobs are more effective communicators with their coworkers, leaders, and customers alike. Disengaged workers may mindlessly go through their day without remembering any of the conversations that they had.
  • Engaged employees are more creative:- By creating an atmosphere of employee engagement, you can not only boost productivity and profits, but you can also help your employees reach their full potential and look forward to coming to work each day. Your workers will feel more satisfied and content with their careers, and your company will benefit from higher productivity and profits.
  • Employee engagement strategies:- Have been proven to reduce staff turnover, improve productivity and efficiency, retain customers at a higher rate, and make more profits. Most importantly, engaged employees are happier, both at work and in their lives.

 

Pragna model of employee engagement

Pragna Solutions, an American owned and managed Recruitment Process Outsourcing (RPO) company

  • We connect our staff to an Engaged Purpose that is written for them. An Engaged Purpose is a written statement that clearly communicates to your team what your company does, who for, and why.
  • Many purposes, missions or vision statements are written for everyone but the employees – they’re written for the customers, or the shareholders.
  • Measure engagement regularly. Too often, we as a company send out an employee engagement survey report once a year, which means their employee feedback is likely to only capture the mood of the moment
  • Show that engagement is a permanent focus, not just a passing trend.
  • Owners and leaders are clear and intentional about commitment to improving engagement and supporting the well-being of our employees.
  • If our employees believe the new engagement program is just the fad of the moment, we run the risk of disengaging them further.
  • Listen to our team on their terms. Provide them with a safe environment and mechanism that enables them to provide insights and feedback confidentially and anonymously.
  • Take action on quick wins. Once our team has given us feedback, we use that employee engagement survey report to identify some simple actions we can take to show that participation does

 

WHY EMPLOYEE RELATION IS REQUIRED?

  • Work becomes easy if it is shared among all:- A healthy relation with your fellow workers would ease the work load on you and in turn increases your productivity. One cannot do everything on his own. Responsibilities must be divided among team members to accomplish the assigned tasks within the stipulated time frame.
  • Work becomes easy if it is shared among all:- A healthy relation with your fellow workers would ease the work load on you and in turn increases your productivity. One cannot do everything on his own. Responsibilities must be divided among team members to accomplish the assigned tasks within the stipulated time frame.
  • An individual feels motivated in the company of others whom he can trust and fall back on whenever needed:-. One feels secure and confident and thus delivers his best. It is okay if you share your secrets with your colleagues but you should know where to draw the line. A sense of trust is important.
  • Healthy employee relations also discourage conflicts and fights among individuals:- People tend to adjust more and stop finding faults in each other. Individuals don’t waste their time in meaningless conflicts and disputes, rather concentrate on their work and strive hard to perform better.
  • A healthy employee relation reduces the problem of absenteeism at the work place:- Individuals are more serious towards their work and feel like coming to office daily. They do not take frequent leaves and start enjoying their work. Employees stop complaining against each other and give their best
  • It is wise to share a warm relation with your fellow workers, because you never know when you need them:- You may need them any time. They would come to your help only when you are nice to them. You might need leaves for some personal reasons; you must have a trusted colleague who can handle the work on your behalf. Moreover healthy employee relations also spread positivity around.

What are the Ways of Improving Employee Relations?

  1. Employee has expectation of fair and just treatment by the management. Thus, management must treat all employees as individuals and must treat them in a fair manner. Employee favoritism should be avoided.
  2. Do not make the employees’ job monotonous. Keep it interesting. Make it more challenging. This can be done by assigning employees greater responsibilities or indulging them in training programs.
  3. Maintain a continuous interaction with the employees. Keep them updated about company’s policies, procedures and decisions. Keep the employees well-informed. Informed employees will make sound decisions and will remain motivated and productive. Also, they will feel as a member of organisational family in this manner.
  4. Employees must be rewarded and appreciated for a well-done job or for achieving/over-meeting their targets. This will boost them and they will work together as a team.
  5. Encourage employee feedback. This feedback will make the employers aware of the concerns of employees, and their views about “you” as an employer.
  6. Give the employees competitive salary. They should be fairly paid for their talents, skills and competencies.
  7. Be friendly but not over-friendly with the employees. Build a good rapport with the employee. The employee should feel comfortable with the manager/supervisor rather than feeling scared.

 

 

Our vision is to provide crucial knowledge to our customers when it matters the most. We do this by providing quality solutions for IT project execution, recruiting, staffing, strategic consulting that can quickly provide business results for you. Leading RPO (Recruitment process outsourcing) provider and offer variety of solutions which includes Overnight Sourcing, VMS Solutions, Virtual Recruiter and few others. We strive hard to apply best practices, proven methodologies, and additional levels of diligence to improve the quality of our services. Our model combines both onsite and offshore teams.

At the same time we’ll look to be efficient and cost effective and pass on the benefits to our customers and partners. At Pragna, we are comprised of an experienced team of people with experience working at companies such as Microsoft, Siemens, and Wipro. We are very passionate individuals always striving harder to delight our customers and partners.

Performance appraisal is a method of evaluating the behaviour of employees in the work spot, normally including both (Q&Q) Quantitative and Qualitative aspects of job performance. A performance appraisal is a regular review of an employee’s job performance and overall contribution to a company. In thisthe appraiser and appraise are involved, Performance Appraisal is evaluated by comparing the present performance of the employees with the set standard actual performance.

Why Performance Appraisal is required in a Company?

The first and most obvious purpose of employee appraisals is to measure employees’ performance.

  • To make sure employees are working to the required standard
  • To gauge which employees are performing the best and therefore eligible for bonuses, pay rises and other rewards.
  • Using appraisals for employee development

Whether staff is performing well or poorly, employee appraisals present an ideal opportunity for HR to identify the next stage in their development. Many organizations use personal development plans (PDPs) within staff appraisals, to direct and record staff development. You can use PDPs to set development goals that the employee should try to reach before their next appraisal.

  1. Using appraisals to spot potential

Appraisals aren’t just for remedial action. They’re also a moment to sit down with your best-performing employees and to map out their career path. Rather than addressing skills gaps, this may include offering training to develop skills required for promotion.

Appraisals are therefore extremely useful in the talent management process, a major element of which is developing and retaining high-performing employees. Without an effective appraisal system, you might never spot talented individuals who could be the future of your organisation.

2. Using appraisals to improve performance

The goals you set in employee appraisals don’t just have to be about staff development. You can also challenge employees to improve their performance, and increase your team’s productivity as a result.

3. Using appraisals to manage changing roles

Almost every job role changes over time, whether because of new technology, new products and services your company introduces, or changes to the size of your team. Employees often need help to understand these changes and how their role is affected.

Why is it Important to conduct Performance Appraisals in an organisation?

  1. Performance Feedback: – Most employees are very interested in knowing how well they are doing at present and how they can do better in a future.
  2. Employee Training and Development Decisions: – Performance Appraisal information is used to find out whether an employee requires additional training and development. Deficiencies in performance may be due to inadequate knowledge or skills.
  3. Validation of Selection Process: -Performance appraisal is a means of validating both internal (promotions and transfers) and external (hiring new employees from outside) sources. Organisations spend a lot of time and money for recruiting and selecting employees. Various tools used in the selection process are application blanks, interviews, psychological tests, etc.
  4. Promotions: – Performance appraisal is a way of finding out which employee should be given a promotion. Past appraisals, together with other background data, will enable management to select proper persons for promotion.
  5. Career Development: – Performance appraisal also enables managers to coach and counsel employees in their career development.

METHODS OF PERFORMANCE APPRAISAL

TRADITIONAL PERFORMANCE APPRAISAL METHOD

RANKING METHOD: Ranking method is the simplest method of Performance Appraisal. In this method, all the employees are ranked, the most valuable and efficient employees are ranked first and the least performed employees are ranked as per there performances.

GRAPHICAL METHOD: In this method, the employees are analysed by calculating their performance’s based on category bases that is EXCELLNT, GOOD, AVERAGE, POOR.

CHECKLIST METHOD:In this method the checklist is prepared by the subordinates to analyse the performance of the candidates like questionnaire yes/no.

PARIED COMPARISION METHOD:  In this method the analyser analyses the employee’s performance by comparing the two individual employees by comparing who have performed good and finding out the better one.

GROUP APPRAISAL METHOD: In this method, particular group is analysed or between two groups are appraise based on their performance, this method helps the organisation to know how well the group has performed efficient group employees who have performed well and who have performed least.

MODERN PERFORMANCE APPRAISAL METHOD -ADOPTED BY PRAGNA

360 PERFORMANCE APPRAISAL: In this method, the supervisor will be apprising the employees to job related 360 degree.

HUMAN RESOURCE ACCOUNTING (HRA): This method plays an vital role to the organisation which helps in knowing the profits gained out of human resource. This helps the organisation to know whether this HR has gained profit or loss in the process of training and selection process.

MANAGEMENT BY OBJECTIVE (MBO): In this method, the management and employees are included to get a better outcome of objectives and setting of objective and goals need to discuss among management and employees and dividing the work accordingly.

BEHAVIOURAL ACHORED RATING SCALE (BARS): This method combines of both graphic and critical incidents method. In this method, the analyser analysis the actual job performed by the employees and the behaviour of the employees. In this the company analysis, the behaviour in the critical situation, critics are calculated on the bases of behaviour. The employee’s behaviour is compared with the Behavioural Anchored Rating Scale.

All that a merely successful organization needs is a bunch of employees with great flair. There is no much veracity in the saying “unity in diversity” as a work team would be formed with differences in forte yet striving for a distinct vision.

Pro’s of small teams

  1. Focus – People know what they do, they have complete focus on that. They have cause and mission, and they build team faster, so they are performing faster and more focused.
    2. Clarity – in a smaller team, everyone has a line of sight to everyone else. Everyone is aware of the circumstances, the successes, the failures and the expectations.
    3. Cohesion – smaller teams have a greater chance to be more cohesive.
    4. Administration – You don’t need any. Of course only if you have that constalation, that some higher managment don’t want any. But for team management, you don’t need any tool or any reporting. Everyone has track what has to be done and what is done.
    5. Interaction – I can interact more easily with each individual and gain a sense of their commitment level
    6. Visibility – Since it is harder to “hide” on a small team, I can quickly weed out those who aren’t up to snuff or just aren’t bought in to the program.
    7. Energy— The energy in a small team, if you pick the right players can be extremely high and focused. You can all march enthusiastically to the same beat.
    8. Flexibility is a must in a small team, which is a huge positive. You don’t have people who must be extremely specialized in one core skill as you have to have in a large team. And because of that, you can really move the team in a new direction if that’s where the market takes you. Larger teams are much more locked into a path that is hard to detour from.
    9. Passion — In a small team, you can pick people who are passionate about the direction your team is headed.
    10. Personal growth — Allowing people to work on many different things in order to help the team achieve its goals is extremely empowering and allows people to really grow.
    11. BEING CLOSE TO EACH OTHER — It’s amazing how important it is to be close to each other when working on a team

However, the synergy of individuals is a powerful and strong; don’t be fooled by the idea that working alone brings glory. Working alone may help your ego sometimes, however, will not necessarily make you a regular winner!

Meditation is the art of relaxing your body, quietening the mind & awakening the soul. It also helps facilitates a deeper understanding of self and others. The way we work affects both yourself and colleagues around you . Your work environment can be a place of fulfilment and creativity, but the increasing complexity and demands […]

via Work place Meditation — Pragna Technologies

Meditation is the art of relaxing your body, quietening the mind & awakening the soul. It also helps facilitates a deeper understanding of self and others.

The way we work affects both yourself and colleagues around you . Your work environment can be a place of fulfilment and creativity, but the increasing complexity and demands of the modern workplace can cause anxiety, stress and fatigue.

Meditation and mindfulness cultivate calm and clarity, offering an effective means of relieving stress and creating mental space. Freeing energy and increasing creativity and enjoyment, meditation can help to build confident decision making and effective action

 

Steps for starters

Step 1: Choose your preferred time of day
Find two days or more per week to practice meditation. An ideal meditation session lasts for about 15 minutes, but it takes just 2 minutes to steady your breathing and relax your mind.

MORNING

A great way to set the tone for the rest of your day before the chaos kicks off.

WHENEVER YOU FEEL STRESSED

Settle your mind and think clearly about next steps. Meditation can help you focus and feel less overwhelmed.

MIDDAY

Break up your routine and stretch out your body. You’ll feel more relaxed and open-minded for the rest of the day.

AT THE END OF THE WORKDAY

Unwind and transition out of work-mode, allowing yourself to truly enjoy time with friends and family.
Step 2: Find a physical space
You will need a quiet location free from interruption and distraction. Choose any room, no matter how small–an empty phone booth, quiet staircase, or unused conference room all work well.
Step 3: Set a timer
When you determine your preferred meditation duration, be sure to set an alarm on your phone or computer so that you’re not pre-occupied thinking about time during your session.
Step 4: Find a comfortable position
Meditation can be done sitting, standing, or lying down. Just be sure to commit to this position and remain as still as possible during your entire session.
Step 5: Take a deep breath and begin
Every week at Artsy, we focus on a different meditation theme or technique in our guided team sessions.

 

Pros of Meditation

Stress management: By supporting a weekly meditation program at your office, you can support employees in managing and reducing regular stress at work.

Office meditation improves resiliency: Office meditation helps employees improve resiliency to emotional upset by giving them tools to come back to a low stress baseline more efficiently.

Emotional exhaustion: Work stress and burnout is a major problem amongst officer workers and office meditation is a great strategy manage

Boosts task performance: That’s right! Meditation training improves attentional performance by improving impulse control and focus.

Contributes to a mindful company culture: Office meditation is a great way to contribute to the greater good of the company by helping employees manage emotions through mindfulness.

Improves working relationships: There is increasing evidence that a regular meditation practice improves ones ability to manage healthy relationships. An improved ability to use mindfulness for positive and productive reactions leads to better relationships.

In a nutshell, science confirms the experience of millions of practitioners that meditation will keep you healthy, help prevent multiple diseases, make you happier, and improve your performance in basically any task, physical or mental.

HR is referred to the “change agent” in an organization.

For small businesses and large conglomerates alike, the human resources or personnel function can be helpful for much more than simply processing payroll or handling the open enrollment season once a year. Human resources plays an essential role in developing a company’s strategy as well as handling the employee-centered activities of an organization.

It is a reliable fact that the sheer growth of the company can be witnessed by hiring a good HR. Apart from the traditional responsibilities that the HR’s have in their bucket they can always make a way to entertain, reduce the attrition rate, bring in awareness of any useful piece of information, motivate the staff, being a point of liasion between the employees and the employers and many more..!

Here are some other factors that can be implemented in order to achieve a healthy workspace.

Gamification: Engaging your staff in some fun activity in a planned period is vital to keep the staff happy in the work environment, it even helps to break barriers andgetting to know their fellow workers..

Culture & values of the company: The HR must step in to learn and uphold the history of culture in the organization & to implement the core values of the same to each employee in a planned way.

Social Media: Social media & continuous learning is connected hence, making a way to grasp any idea which we think is of help and brings positive changes can be easily implemented in this diversified world.

Strategies: To help the leaders in the organization from alligning the business strategies set to changing them into practices.

Automation: Cutting down the orthodox methods & practices, helping the organization bring in new methods of attracting the right candidates to retaining them.

 

Hence, to build a team of professionals, it is of utmost importance to have an equally professional and well-managed HR department. A slipshod HR function will cost your organization’s future and compromise on its achievements. To summarize, the role of an HR manager is to maintain law and order in the organization and among st the employees, which further extends to attracting, engaging and retaining top talent.

It’s high time to direct the people who are responsible for giving direction to everyone else!!